Thank you for shopping with The Sassy Clay Co. We are a small handmade business, and we appreciate every order! By purchasing from our website, you agree to the following shop policies.
Handmade Products
Many of our products are handmade, which means no two items will be exactly alike. Slight variations in color, pattern, texture, shape, or placement may occur and are part of the handmade nature of our products.
Small imperfections that do not affect the use of an item are not considered defects.
Product Photos & Colors
We do our best to photograph and describe our products accurately. Colors may appear slightly different depending on lighting, photography, and your device or screen settings.
DIY Paint Kits
DIY Paint Kits contain handcrafted plaster pieces and painting supplies. Plaster pieces are intended as a creative activity and decorative item and are not toys.
Adult supervision is recommended. Kits are not recommended for children under 3 years of age due to small parts and potential choking hazards.
Please see our DIY Paint Kit Safety & Care page for complete safety and care information.
Earrings
Our earrings are handmade and should be handled with care. Please see our Earring Care page for information about cleaning, storage, and protecting your earrings.
For hygiene reasons, worn earrings cannot be returned or exchanged.
Orders & Payment
Payment is due at the time an order is placed. Orders will not be processed or shipped until payment has been successfully received.
Please review your order and shipping information carefully before submitting your purchase.
Shipping
Processing times may vary depending on whether an item is ready-to-ship or handmade to order. Estimated processing information will be provided when applicable.
Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside our control.
Please see our Shipping & Delivery page for additional information.
Returns, Refunds & Damaged Orders
Because many of our products are handmade, our return and refund policies may vary by product.
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible and include your order number and photographs of the item and packaging.
Please see our Returns & Refunds page for our complete policy.
Personalization & Custom Orders
Personalized or custom-made products may not be eligible for return or exchange unless they arrive damaged or an error was made by The Sassy Clay Co.
Please double-check names, spelling, colors, and other personalization information before submitting your order.
Intellectual Property
Product photographs, original designs, written content, branding, logos, and other original materials belonging to The Sassy Clay Co. may not be copied, reproduced, or used for commercial purposes without permission.
Changes to These Policies
We may update these policies as our business grows or our products and services change. The policies posted on our website at the time of purchase will apply to that order.
Questions?
If you have questions about an order, product, or one of our policies, please contact The Sassy Clay Co. through our Contact Us page.
Thank you for supporting our small handmade business!