Refund policy
Return & Refund Policy
Thank you for shopping with The Sassy Clay Co. Because our products are handmade and/or carefully packaged in small batches, slight variations may occur. These little differences are part of what makes handmade items unique!
Returns & Exchanges
Due to the handmade nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, color preference, sizing, or other personal preferences.
However, we want you to be happy with your order. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help make it right.
Please include your order number, a description of the problem, and clear photos of the item and packaging.
Depending on the situation, we may offer a replacement or refund.
DIY Paint Kits
For health, safety, and quality-control reasons, DIY paint kits cannot be returned or exchanged once shipped or purchased.
Because our plaster pieces are individually made, small air bubbles, texture variations, or minor surface imperfections may occasionally occur. These are normal characteristics of handmade plaster items and are not considered defects.
If a plaster piece arrives broken or significantly damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging.
Earrings
For hygiene reasons, earrings are final sale and cannot be returned or exchanged.
If your earrings arrive damaged or you receive the wrong item, please contact us within 7 days of delivery.
Refunds
Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.
Original shipping charges are non-refundable unless the refund is due to an error by The Sassy Clay Co.
Lost or Stolen Packages
The Sassy Clay Co. is not responsible for packages that are marked as delivered by the shipping carrier but are lost or stolen after delivery. If you experience a delivery issue, please contact us and we will do our best to help you determine the next steps.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed, packaged, personalized, or shipped cannot be canceled.
Contact Us
If there is a problem with your order, please reach out through our website contact form. We want every customer to have a positive experience with The Sassy Clay Co. and will do our best to resolve legitimate order issues.
The Sassy Clay Co.
Handmade with a little sass. 💕