Shipping policy
Shipping Policy
Thank you for shopping with The Sassy Clay Co. We carefully prepare and package each order to help ensure your handmade items arrive safely.
Order Processing
Most ready-to-ship orders are processed within 3–5 business days.
Because many of our products are handmade or prepared in small batches, processing times may occasionally vary. Custom, personalized, or made-to-order products may require additional processing time.
Business days do not include weekends or holidays.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on the items in your order, package weight, destination, and available shipping method.
Any applicable shipping charges will be shown before you complete your purchase.
Estimated Delivery
Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed and shipped.
Once a package has been transferred to the shipping carrier, delivery delays caused by weather, holidays, carrier disruptions, or other circumstances outside our control may occur.
Tracking Information
When tracking is available, you will receive tracking information after your order has shipped.
Please allow time for the shipping carrier to scan and update your package after receiving your tracking number.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.
Damaged Orders
We take care when packaging our handmade products, especially our plaster DIY paint kits.
If your order arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping package and packaging materials
We will review the damage and determine whether a replacement or refund is appropriate.
Please keep the damaged product and original packaging until your claim has been resolved.
Lost Packages
If tracking shows that your package has not been delivered within the expected delivery window, please contact us so we can help determine the appropriate next steps with the shipping carrier.
The Sassy Clay Co. is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen. However, we will do our best to help you locate the package or determine the appropriate next steps.
Returned Packages
If an order is returned to us because of an incorrect or incomplete address provided at checkout, or because the package was not claimed, additional shipping charges may apply to have the order shipped again.
Local Purchases
Items purchased directly from The Sassy Clay Co. at craft shows, vendor events, or other in-person locations are not subject to this shipping policy.
Questions
If you have questions about your shipment or an order, please contact us through the contact information provided on our website.
The Sassy Clay Co.
Handmade, carefully packaged, and sent with a little sass. 💕